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If you cannot offer a solution, offer ideas and suggestions for where your client could get help, even if that means pointing to a competitor (your client is going to go there anyway, you might as well get credit for helping).

Responds appropriately to my problems and concerns.


Become known for your word; work hard to say yes when you can, and explain no when you cannot.

Fully explains the reasoning behind any decision made.


Drive accountability. When people are accountable for their own decisions, work, and results, the effectiveness of the effort greatly increases. Accountability has the power to lift your whole team to higher performance. Holding yourself and others accountable for decisions, actions, timeliness, and quality differentiates a winning team from an average or failing one.

Leverages their experience, benchmarks and best practices to drive results.