ABOUT ENCOMPASS-CX
We help B2B teams see the relationships behind the revenue
In complex accounts, revenue strength is shaped buyer by buyer, not account by account. Encompass-CX gives leadership, CX teams, and strategic account teams a clearer view of where relationships are strong, where risk is building, and where action is needed before renewal, expansion, or price pressure is on the line.
At the center of that system is Buyer Equity, our buyer-level measure of relationship strength and revenue durability.
THE SHIFT
More than feedback. More than a score.
Most customer programs tell you how an account feels in the aggregate. We built Encompass-CX to show what is happening at the level where decisions are actually made: individual buyers, decision-makers, and influencers inside the account.
That shift changes the value of the signal. Instead of collecting sentiment after the fact, teams gain a practical view of relationship strength, misalignment, blind spots, and next actions.
WHY WE EXIST
Why we built it.
Too many B2B teams are surprised by churn, stalled growth, pricing pressure, or renewal risk that had been building quietly for months. The problem is rarely a total lack of data. The problem is that most systems are too broad, too late, or too disconnected from action.
Encompass-CX was built to close that gap. We help organizations move from general customer feedback to buyer-level relationship intelligence that can guide account strategy, coaching, and revenue decisions.
WHAT MAKES US DIFFERENT
What makes Encompass-CX different
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Buyer-level visibility: We do not stop at the account average. We help teams understand relationship strength at the level of named buyers.
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Alignment and blind spots: We surface where account teams may be overestimating or underestimating the strength of a relationship, helping leaders coach with more precision.
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From signal to action: Insight is only useful if it changes what happens next. Encompass-CX turns relationship signals into clearer priorities, recommended actions, and better conversations.
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Built for complex B2B environments: Our platform is designed for organizations managing strategic, key, global, or high-value accounts where a small number of relationships can materially affect growth, retention, and margin.
WHO WE SERVE
Who we serve
We work with B2B organizations that depend on strong client relationships to protect and grow revenue, especially those with strategic or high-value accounts.
That includes...
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Revenue and growth leaders who want earlier warning and clearer visibility
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CX and client health leaders who need to connect feedback to business impact
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Strategic account leaders who want better coaching, alignment, and account planning
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Investors and operating teams who want a clearer view of revenue durability across a portfolio
WHAT WE BELIEVE
What we believe
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We believe durable growth starts with retention.
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We believe expansion becomes easier when relationships are stronger.
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We believe averages hide too much.
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We believe buyer-level clarity leads to better decisions.
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And we believe feedback matters most when it helps teams act before the outcome is already decided.
HOW IT'S USED
How teams use Encompass-CX
Organizations use Encompass-CX to identify hidden relationship risk, improve account-team alignment, strengthen coaching, and create better conditions for renewal and expansion. The platform helps teams understand not only what buyers are saying, but what that means for the business and what should happen next.
THE BOTTOM LINE