Tom Cates10 hours ago3 minHow Self-Aware Trusted Advisors Handle Negative FeedbackIf there is positive feedback, businesses and sales teams will also face negative feedback. How do you approach this as a Trusted Advisor?
Tom Cates3 days ago3 minAnalyze Customer Feedback to Improve Your Advising StrategyHappy customers are the cornerstone of every successful business, and good advice is key to customer satisfaction. Here's how to analyze it.
Tom CatesApr 44 minGaining Trust in the Travel Industry with Brand & Sales EquityThe travel industry requires building and maintaining customer trust. How does brand and sales equity prove instrumental in this pursuit?
The CX Blog TeamApr 33 min7 Strategies to Balance Profitability and Customer SatisfactionDo you find your company sacrificing one for the other? Here are strategies to help your business balance profitability and CX satisfaction.