A Complete CX Platform for B2B Business
The customer insights you need without the hassle
"Coca-Cola shouldn't care what I think...
I'm worth maybe $100/year to them.
They should treat me like the average, brand their product, make it cheap.
Of course if I were the Head Soft Drink Buyer at Walmart, then it doesn't matter what their other 6 billion customers think -
It matters exactly what I think."
B2B is Just Different
EVERYTHING YOU NEED IN ONE PLACE
SEQ score v. Account Value
We plot the individual buyers across your accounts and show you their value against their satisfaction score.
Get a snapshot of how you are performing as a sales rep -- how many Trusted Advisor, Predisposed, Transactional, and Antagonistic relationships do you have?
Are you performing well with certain accounts compared with others? Instantly measure your performance across your account portfolio.
GET THE INSIGHTS THAT MATTER
Measure Your Impact
DRIVE AWARENESS OF ISSUES IMPACTING GROWTH
Identify the impact your organization’s strategies, initiatives, and processes have on clients
Assess account health through aggregate scores for each client
Gather post-sales data points and setup custom triggers
Create tasks for follow-ups
Engage with Accuracy
MEASURE ENGAGEMENT THROUGH TARGETED METRICS
Pinpoint the high-value at-risk clients (transactional and antagonistic) ready to leave
Increase sales growth by identifying opportunities to cross-sell and upsell
Understand your clients better and where you can improve in 1:1 interactions
Collect, measure and examine all facets of the customer journey with detailed accuracy
IGNITE YOUR VOICE OF THE CUSTOMER (VOC) PROGRAMS
Identify trends, and clients positioned for referral, case studies, testimonials and more
Stay one step ahead of your competitors by understanding your client's pain points and how to address their problems
Measure how changes in client engagement affect account performance over time