CUSTOMER EXPERIENCE MANAGEMENT

Our customer experience management white papers cover years of insights that come from over 1 million industry data points we’ve collected from our B2B customers. We’ve converted this data into easily digestible information to help you carve a path for converting customers into motivated buyers that maximize your share of wallet and reduce churn.

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LEADING FOR LOYALTY

Turning B2B clients into loyal friends takes more than just having satisfied customers. Read this Encompass-CX white paper to learn more.

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CREATING RELATIONSHIP EXCELLENCE

Customer satisfaction surveys provide data, but not the entire client relationship picture you need to create up-selling & cross-selling opportunities.

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INTERPRETING THE “F WORD” FINE

In B2B sales, we often ignore what our clients are telling us when they say they’re “fine.” We assume things are ok, but we’re actually at risk of impacting our churn rate.

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MANAGING CORPORATE CULTURE

Learn to manage your culture. We’ve identified 4 steps that manage corporate culture & improve employee motivation, behavior, & performance.

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CREATING WILLING BUYERS

Why are willing buyers so important? Customer motivation levels directly affect your share of wallet & client retention rate. Just take a look at our success stories.

Contact Us

 

Email: info@encompass-cx.com

Find Us

 

Encompass-CX

524 Main St.

Acton, MA 01720

 

© 2020 by Encompass-CX.