CUSTOMER EXPERIENCE MANAGEMENT
Our customer experience management white papers cover years of insights that come from over 1 million industry data points we’ve collected from our B2B customers. We’ve converted this data into easily digestible information to help you carve a path for converting customers into motivated buyers that maximize your share of wallet and reduce churn.
LEADING FOR LOYALTY
Turning B2B clients into loyal friends takes more than just having satisfied customers. Read this Encompass-CX white paper to learn more.
CREATING RELATIONSHIP EXCELLENCE
Customer satisfaction surveys provide data, but not the entire client relationship picture you need to create up-selling & cross-selling opportunities.
INTERPRETING THE “F WORD” FINE
In B2B sales, we often ignore what our clients are telling us when they say they’re “fine.” We assume things are ok, but we’re actually at risk of impacting our churn rate.
MANAGING CORPORATE CULTURE
Learn to manage your culture. We’ve identified 4 steps that manage corporate culture & improve employee motivation, behavior, & performance.
CREATING WILLING BUYERS
Why are willing buyers so important? Customer motivation levels directly affect your share of wallet & client retention rate. Just take a look at our success stories.