Promoter
What is a Net Promoter Score (NPS)?
The NPS (Net Promoter Score) reports are based on a single question in any survey that is submitted. “How likely are you to recommend (Your Company Name) to other people?” And depending on the score they give, they are put into 3 different categories: Detractors (scores 0-6), Passives (scores 7-8), and Promoters (scores 9-10).
An NPS score is calculated by taking the percentage of promoters and subtracting the percentage of detractors from it and multiplying that result by 100 to achieve a final NPS score out of a total 100 points.
Overall Promoter Score
The Overall Promoter Score shows the total number of Promoters, Passives and Detractors.
Promoter by Account
The Promoter by Account report displays the aggregate NPS score per each account. The aggregate scores are defined as follows:
A promoter score of zero means that the number of Promoters is equal to the number of Detractors.
A positive promoter record means that there are more Promoters than Detractors.
A negative promoter record means that there are more Detractors than Promoters.
Promoter by Account (Detailed)
The Promoter by Account (Detailed) Report tracks the number of Promoters, Passives, and Detractors each account has. The report only displays either the top 10 accounts or the bottom 10 accounts.
The dropdown in the top right corner of report allows you to select either the top 10 or bottom 10 accounts.
Promoter by Account Field
The Promoter by Account Field Report tracks the number of Promoters, Passives, and Detractors each category in a certain account field has.
The dropdown in the top left corner of the report allows you to select a specific account field. Once an account field is selected, the report will display each of the categories within that account field illustrating the total number of Promoters, Passives, and Detractors all of the accounts that make up each category have.
Promoter by Contact Field
The Promoter by Contact Field Report tracks the number of Promoters, Passives, and Detractors each category in a certain contact field has.
The dropdown in the top left corner of the report allows you to select a specific contact field. Once a contact field is selected, the report will display each of the categories within that contact field illustrating the total number of Promoters, Passives, and Detractors all of the contacts that make up each category have.