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Introducing Brookeside Group

About Brookeside Group

At Brookeside, we’re experts at helping clients develop the strategy, process, and behavior change needed to succeed in today’s environment. Our years of experience will help your business succeed. 

We have traveled the world helping B2B clients improve their processes, increase their sales, and strengthen 1:1 client relationships. We strategically approach your challenges by providing customized training and consulting solutions tailored to your organization’s goals. 

The Services We Provide

The Industries We Serve

  • Consulting

  • Training

  • Management

  • Teamwork

  • StoryCRAFT

  • Customer Experience

  • Accounting

  • Consulting

  • Education

  • Facilities Management

  • Insurance 

  • Banking

  • Manufacturing

  • ...and many more

Become Our Partner!

Why We Partnered 

"The integration of ECX with our system has been easy. The use of historical and statistical data to improve our procedures helped us build strategies on how to nurture customers."

Team Leader


Tom Cates


As the founder of Brookeside Group and the creator of Encompass-CX, I have many years of experience working with consulting clients and sharing customer experience knowledge and solutions.

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