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SUPPLY CHAIN & LOGISTICS

TIE YOUR CX PRACTICES TO
REVENUE, RENEWALS AND RETENTION

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Fuel Growth

Accurately pinpoint which customers view you as transactional, require attention and are poised for churn.

Reduce Churn

Accurately pinpoint which customers view you as transactional, require attention and are poised for churn.

Increase Awareness

Identify cross-sell and upsell opportunities, buyer readiness and improve user productivity and increase share of wallet.

Lower Cost to Serve

Fuel future innovation by looking at how customers use your products and services.

THE INDUSTRY AVERAGE
80%
65%
89%

Of customers identified awareness gaps.

Calculate Your Impact Now

Of companies successfully upsell and cross-sell to their existing customers.

Of businesses are soon expected to compete on customer experience.

WE DELIVER PROVEN RESULTS

At Encompass-CX, we’re making it easier for the accounting and finance industries to gain clarity into all aspects of their account, product, and service teams by offering a scalable software application that collects and measures customer data and delivers real-time visibility into renewals, revenue and retention.

Higher Profit Margins

Our customers see 2x higher profit margins after implementing a customer experience tool.

Greater Retention

Retention rates grow 4x when at-risk customers are identified and issues resolved before they churn.

Increased Share of Wallet

Our customer’s report more growth opportunities and a 3.5x greater share of wallet.

Less Work

Businesses spend 40% less time reacting and course correcting issues within their customer base.

HOW ENCOMPASS WORKS

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MEASURE ENGAGEMENT WITH ACCURACY

Thanks to years of servicing the financial services and accounting industries, coupled with decades of field research, we collect, measure and examine all facets of the customer journey with detailed accuracy.

PERFORMANCE MONITORING

Gain real-time visibility and break down your business by region, team, and service to identify blind spots impacting growth while creating a culture of excellence.

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IGNITE YOUR VOICE OF THE CUSTOMER (VOC) PROGRAMS

Visibility to open-ended feedback allows you to identify trends, and clients positioned for referral, case studies, testimonials and more.

CHECK OUT OUR CASE STUDIES