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2023-2024 Financial Services Industry Customer Experience Survey Official Contest Rules and Regulations


1.1 Contest Period:

The 2023-2024 Financial Services Industry Customer Experience Survey will begin 12:00 am (EST), December 15, 2023 and end 11:59 pm (EST), June 30, 2024.

Subject to the Official Contest Rules and Regulations, respondents receiving a survey invitation from Survey Administrator and upon completion of the entire survey, may enroll in the 2023-2024 Financial Services Industry Customer Experience Survey Contest ("Contest").


1.2 Contest Entry and Entry Limits:

Contestants will enter by completing the entire survey, accessed via an online link included in their email invitation. Only fully completed entries are eligible. A valid email address is required for entry into the drawing.

Each entry will be deemed to have been made by the holder of the e-mail account provided. Entry is limited to ONE (1) per person. To access the survey entrants must use the survey access link included in their email invitation. Upon completion of the survey, eligible respondents may enter the Contest for ONE (1) chance to win a prize. Individuals may take the survey only once and only ONE (1) entry per individual per email address will be accepted for the drawing. Entries become the property of the Contest Sponsor and will not be acknowledged or returned. Proof of submission is not proof of receipt. Entries that do not comply with the Official Rules will be rejected.


1.3 Restrictions:

Only entries made or received before the end of the Contest Period will be eligible to win the Prize (defined below). This Contest is only open to permanent legal U.S. residents, who are physically located and residing therein and who are at least 18 years of age or older on the date of entry. Void outside of the U.S.A. and where prohibited by law. By entering the Contest, you represent and warrant that you have read and accepted these Rules and Regulations, and understand that you may be contacted by the Contest Sponsor for the sole purpose of informing you that you are the winner and how to receive your prize. The use of any device and/or software to automate the entry process is prohibited.


1.4 Awarding of Prize:

Subject to the Rules and Regulations of the Contest, individuals completing the survey are required to retain their email invitation for validation should they be selected for the chance to win a prize.



2.1 Prize:

There will be a total of ONE (1) Prize drawn for this Contest. The prize is ONE (1) US$500 giftcard to Amazon,com, Inc.. The total value of the Prize to be awarded during the Contest Period shall be US$500. Any depiction of prizes is for illustrative purposes only. No substitution, transfer, or cash equivalent for prizes, except that Contest Sponsor, in its sole discretion, may substitute a prize for one of equal value.

Prizes are not redeemable for cash or transferable, except that Contest Administrator may substitute a prize (or prize component) of equal or greater value. All federal, state, or other taxes on all prizes are the sole responsibility of the winners and each winner shall indemnify, defend, save and hold harmless Contest Sponsor and Contest Administrator, including their affiliates, subsidiaries, officers, directors, agents, and employees from and against any and all liability arising from or in connection to taxes owed on any prize.

Winner will receive their prize by email.

Limit ONE (1) prize per person/family/households. Winners are solely responsible for all costs, incidentals, and any other expenses not specifically mentioned as being included. Contest is subject to these Official Rules and all federal, state, provincial and local laws collectively (“Rules and Laws”). The prize must be accepted as awarded.


2.2 Prize Drawing:

The Prize will be awarded by way of a computerized random draw to select the potential winner from all entries received in accordance with these Terms and Conditions at approximately 10:00 am (EST) on July 2, 2024 at the offices of the Contest Administrator. The draw will be carried out by the Contest Administrator, the judge of this Contest, whose decisions are final and binding.

Within ONE (1) week following the Contest Drawing Date, the Contest Administrator will contact the potential winner by email at the email address used to enter the Contest. Neither the Contest Sponsor nor the Contest Administrator are responsible for any notification that is misdirected or not received because of an incorrect or illegible email address. 

Before being officially declared a contest winner, a selected entry must be verified by Contest Administrator. Contest Sponsor and Contest Administrator reserve the right to require proof of age and compliance with these Official Contest Rules prior to awarding any Prize. The Contest Sponsor retains the right, in its absolute discretion, to make substitutions of equivalent kind or value in the event of the unavailability of the Prize for any reason. The decisions of Contest Administrator on all issues relating to the Contest will be final and binding on all entrants.


2.3 Odds:

The odds of being randomly selected for a potential winning depends on the total number of correctly completed surveys received on-line during the Contest period.



3.1 By entering, entrant agrees to be bound by the Official Rules and all applicable federal, state, and local laws and regulations, and by decisions of Contest Sponsor and Contest Administrator, which are final and binding in all respects. All Prize claims are subject to verification by the Contest Administrators and/or their designated representatives.

3.2 The Contest is open to all invited survey recipients except employees of, a member of the immediate family of an employee of Contest Sponsor, or retiree of, or domiciled with an employee of Contest Sponsor, or any of its subsidiary companies, agents, associates, partners, representatives, advertising and promotional agencies, or the Contest Administrators.

3.3 All survey questions must be answered for entry. Any attempted form of entry other than as described herein is void.

3.4 The Contest Sponsor will be the sole and final reference source in validating the Prize claim.

3.5 All surveys and entries become the property of the Contest Sponsor. Neither Contest Sponsor nor any organization involved in organizing the Contest shall be responsible for any Contest documentation that is unreadable, illegible, incomplete, lost, corrupted, garbled, stolen, misdirected, not received, destroyed, or delayed for any reason whatsoever.

3.6 The Contest Sponsor and Contest Administrators are not liable for faulty computer components, software, or links, the loss or nonexistence of communications capability, or faulty, incomplete, incomprehensible, or erased computer or network transmissions that render a Contest entrant ineligible for the Contest. The Contest Sponsor. and Contest Administrators are also not liable for any damage or loss that may be caused directly or indirectly, in whole or in part, by the downloading of any software or form or the transmission of any information with regard to entering the Contest.

3.7 Any personal information supplied by entrants to Contest Sponsor or its affiliates will be subject to Contest Administrator’s Privacy Policy. Thus, except where prohibited by law: (1) entry and/or a winner’s acceptance of the Prize constitutes permission for the Contest Sponsor to use a winner’s name/address (city and state/province), photo, likeness, biographical information, statement, voice for advertising/publicity purposes worldwide and in all forms of media, in perpetuity, without further notice to or compensation in connection with said Contest or the prize awarded and (2) Contest Sponsor has the right to modify, edit, adapt, electronically alter, use, assign and/or dispose of such Entries and/or Surveys however it sees fit and for any purpose without any notice or compensation to entrant or any third parties.

3.8 The Contest Sponsor and/or the Contest Administrator reserve the right to cancel, terminate, or suspend this Contest, at their sole discretion, in the event a computer virus or bug, unauthorized human intervention, or any other occurrence beyond their control which corrupts or adversely affects the administration, security, or normal operation of the Contest.

3.9 By entering, Contest entrants agree to abide by the Contest Rules and Regulations and the decisions of the Contest Sponsor and the Contest Administrators, which are final. The Contest Sponsor reserves the right to change or alter any of the Contest Rules and Regulations or to cancel the Contest at any time, and reserves the right, but shall not be obligated, to select winners from among all non-suspect entries received as of the date/time of such cancellation, modification or termination. Any attempt by any person to deliberately damage any website or otherwise corrupt the contest or to undermine the legitimate operation of the contest may be a violation of criminal and civil laws. Should such an attempt be made, Contest Sponsor and Contest Administrator reserves the right to disqualify, prosecute and seek damages from any such person to the fullest extent permitted by law. All disputes and claims between a contestant and Contest Sponsor and/or Contest Administrators shall be subject to binding arbitration under applicable Massachusetts State law and the rules of the American Arbitration Association, and any such arbitration shall take place on an individual basis without resort to any form of class or representative action.

3.10 Each winner agrees to release the Contest Sponsor and the Contest Administrators from any and all liability regarding prizes. Winners agree to sign a liability waiver form to this effect. No substitutions or cash alternatives will be allowed, except as specifically provided in the Contest Rules and Regulations. To be eligible to win, a selected Contest entrant must reside in the United States of America or Canada at the time he or she becomes eligible to win, otherwise the prize will be put back in the prize pool. All expenses and costs, which are not specifically indicated above as being included, will be the winner's responsibility.

3.11 By participating in the Contest, participants agree that the Contest Sponsor and Contest Administrator shall have no responsibility or liability (including, but not limited to, liability for any property loss or damage, personal or emotional injury or death) in connection with the conduct of, or entrant's participation in, the Contest or use, misuse or non-use of a prize, or claims based on publicity rights, defamation, or invasion of privacy by entrant or by a third-party, claims based on impossibility, including but not limited to regulation, war, terrorism, fire, riot, labor strike, acts of God, or any event beyond the control of the Contest Sponsor and/or Contest Administrator that prevents the administration of the Contest or execution of obligations incurred therewith, any error in advertising the administration or execution of the Contest, or the announcement of prizes or prize winners, any technical malfunctions of the telephone network, computer online system, computer equipment, software, or Internet service provider utilized by the Contest Sponsor and/or Contest Administrator, any causes that jeopardize the administration, security, fairness, integrity or proper conduct of this Contest, any interruption or inability to access the Contest Sponsor’s, Contest Administrator’s and/or survey websites, or any online service via the Internet due to hardware or software compatibility problems, traffic congestion or outages on the Internet, at any website or any combination thereof, any damage to entrant's (or any third person's) computer and/or its contents related to or resulting from any part of the Contest, any lost/delayed data transmissions, omissions, interruptions, defects, and/or any other errors or malfunctions.. Furthermore, each winner agrees to sign a liability waiver form to this effect. The liability waiver will also include an authorization to use the winner’s name for advertising purposes.

3.12 Any trademarks, trade names, logos, and/or service marks displayed on this site are the property of their respective owners and must not be used in any manner without the express prior written consent of such owner.

3.13 For any other questions regarding this Contest, contact either the Contest Sponsor: The Brookeside Group, Inc., 524 Main Street, Acton MA 01720 or the Contest Administrator: Encompass-CX, Inc., 19 Willis Holden Drive, Acton, MA 01720.

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