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Responds appropriately to my problems and concerns
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Fully explains the reasoning behind any decisions made
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Sets realistic expectations and deliver on commitments
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Leverages their experience, benchmarks, and best practices to drive results
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Responds to me quicker than I expect (or before the set deadline)
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Thoroughly prepare before any interaction with a client
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Communicates with me often and consistently, in person and otherwise
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Keeps me ahead of industry changes and informed on advancements in their capabilities
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Ensures that I do not encounter any surprises
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Regularly asks me to assess their performance
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Are easy to connect with and speak honestly to
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Works closely with everyone here as 'one team' towards our mutual goals
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