IF YOU’RE HERE, YOU ALREADY KNOW THAT YOU HAVE A PROBLEM
Whether it’s a reliance on legacy technologies, a data communication breakdown between teams, a slipping engagement with your customer base, or a loose strategy for how to grow in an increasingly competitive market—you’ve come to the right place. The thing is, you may already have the existing data streams to revitalize all of these potential problem points. Now you just need the right tools to access and clarify the customer insights in the metrics.
Legacy Technologies
Accurately pinpoint which customers view you as transactional, require attention and are poised for churn.
Communication Breakdown
Accurately pinpoint which customers view you as transactional, require attention and are poised for churn.
A Slipping Engagement
Identify cross-sell and upsell opportunities, buyer readiness and improve user productivity and increase share of wallet.
A Loose Strategy for Growth
Fuel future innovation by looking at how customers use your products and services.
That’s what we do. It’s what we’ve figured out over ten years of trial and error with customer experience research. We’ve done the work and stumbled repeatedly so you won’t have to. In that time, we’ve come to realize that focusing on established B2B companies, like yours, is where the CX industry, at large, is weakest, and where our software works best.
Using machine learning algorithms to measure client experience based on a combination of behavioral, psychographic, and fact-based data is a mouth full, but the statistics prove that it works. We can show that with the right CX tools, organized data leads to organized action that can deliver real-time clarity to the health of your customer relationships, predict future customer engagement trends, and positively affect your bottom line.