WE HELP BUSINESSES REDUCE THE COMPLEXITY OF COLLECTING CUSTOMER-INSIGHT DATA
Our Leadership Team
As Chief Executive Officer at Encompass-CX, I oversee our sales, marketing, and business development efforts. Prior Encompass-CX, I was the General Manager of Adroit Digital (MediaMath Company) and held numerous leadership roles at Akamai Technologies.
Outside of work, I enjoy shuttling my three boys to their hockey, lacrosse, and football practices, and listening to live bands.
Joe Puccilo
VP of Business Development
As VP of of business development and revenue, I oversee our sales and partner activity. Prior to Encompass-CX, I held senior leadership positions at NRT and Zip Reality where I oversaw Sales and Operations as well growing the technology platforms that powered the revenue engine. I am a true techie who belives incremental technology adoption has massive impact on revenue organizations.
Outside of work, I am actively engaged in High School Sports boosters Clubs and helping to raise money and awareness of of local sports.
As Chief Storyteller at Encompass-CX, I’ve established a research-based approach to uncovering the true value of a client relationship. As counsel to a wide array of industries and organizations, I help companies tackle real issues like market research, customer satisfaction, retention and loyalty, process improvement and change management.
I’m also an author of three books and a recognized speaker, known for my natural storytelling ability that inspires audiences to achieve better client relationships.
Eric Hedman
VP of Engineering and Chief Technical Officer
As VP of Engineering and Chief Technical Officer, I oversee our engineering and product management efforts. Prior to Encompass-CX, I held senior leadership positions at a number of early and mid-stage technical startups in the Boston area spanning streaming music, mobile image recognition, financial services, and cloud hosting.
Outside of work, I enjoy photography, youth sports, and cycling.
Scott German
Chief Executive Officer
Chief Storyteller
