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Customer Experience in
IT VAR

TIE YOUR IT PRACTICES TO
REVENUE, RENEWALS AND RETENTION

The Stats You Need to Take Action
Here's what we know about your industry:

The average company in the IT VAR industry has a client base of:

  • 52% Predisposed customers

  • 32% Trusted Advisors

  • 3% Antagonistic relationships

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If we combine Antagonistic and Transactional clients, IT companies are "at risk" to lose 51% of their clients to their competitors
 
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Why that Matters
Take action using data on the insurance industry:
17%

Of wallet missing by not improving at-risk clients

20%

Shift in loyalty yields 2% increase in revenue

32%

Of businesses are considered Trusted Advisor relationships 

Get Started with Encompass-CX
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Measure 

DRIVE AWARENESS OF ISSUES IMPACTING GROWTH

  • Identify the impact your organization’s strategies, initiatives, and processes have on client relationships

  • pinpoint the experiences affecting their perception of you at a granular level

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MEASURE ENGAGEMENT WITH ACCURACY

  • Use our data insights from decades of field research in your industry

  • Collect, measure and examine all facets of the customer journey with detailed accuracy.

Engage

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IGNITE YOUR VOICE OF THE CUSTOMER (VOC) PROGRAMS

  • identify trends, and clients positioned for referral, case studies, testimonials and more.

Create Loyal Customers