The Gap Analysis organizes client feedback and self-assessment data into four quadrants. This report analyzes how the contact’s scores and the contact owner’s self-assessment scores compare. The report displays the percentage of questions in each of the following categories:
Agreed Strengths are those questions where both the client's response and the self-assessment both report strengths.
Agreed Weaknesses are those questions where both the client's response and the self-assessment both report weaknesses.
Undervalued Advantages are those questions where the client's response reports a strength while the self-assessment reports a weakness. These are areas to leverage.
Blind Spots are those questions where the client's response reports a weakness while the self-assessment reports a strength. These are areas to pay greater attention to, areas of misunderstanding of client perceptions.
All the questions are listed with your raw scores.
To see the gap analysis on each response:
Go to your Responses page within the Activity tab
Select the report button for the response you would like to view
Go to the "Suggestions" tab and then click on the "Analysis" tab.
The 2x2 matrix will show the percentage of questions that fall into each category listed above. Below the matrix, there will be a tab for each question section asked in the survey the result is from.
You can flip through the question section tabs to look at the Gap Analysis for each question.