Gap Analysis
The Gap Analysis organizes client feedback and self-assessment data into four quadrants. This report analyzes how the contact’s scores and the contact owner’s self-assessment scores compare. The report displays the percentage of questions in each of the following categories:
Agreed Strengths are those questions where both the client's response and the self-assessment both report strengths.
Agreed Weaknesses are those questions where both the client's response and the self-assessment both report weaknesses.
Undervalued Advantages are those questions where the client's response reports a strength while the self-assessment reports a weakness. These are areas to leverage.
Blind Spots are those questions where the client's response reports a weakness while the self-assessment reports a strength. These are areas to pay greater attention to, areas of misunderstanding of client perceptions.
To see the gap analysis on each response:
Go to your Responses page within the Activity menu item
Select the report icon in the row of the response you would like to view
Go to the "Analysis" tab
The 2x2 matrix will show the percentage of questions that fall into each category listed above and below the matrix there will be a tab for each question section