Drive Targeted
Client Relationships
Track account performance to deliver personalized customer experience, increase ROI, and reduce churn.
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86% of sales and account team members across the board have significant blind spots in their client relationships
Our one-of-a-kind Customer Experience Metric is built to determine each account’s Relationship Climate to uncover gaps and missed growth opportunities.
“We found out where we really stood with a customer and what they wanted us to change.”
Tim Barrett
COO, Barrett Distribution Centers

The CXM Platform Supported by Science
We integrate perception and fact-based data
to measure Customer Relationships (not just Satisfaction).
Plot individual customers across accounts and show their value against their satisfaction score.
View snapshots of all Trusted Advisor, Predisposed, Transactional, and Antagonistic Relationships.
Get instant solutions for every client relationship based on the behavior that impacts them.
With Predictive Modeling from Encompass-CX, you can:
Access Crucial
Customer Insights
Unlock key areas to focus on in customer loyalty and experience to add value to your client relationships.
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Identify High-Value
At-Risk Clients
Understand your clients better and where you can improve in 1:1 interactions to resolve issues and prevent churn.
Capture Valuable Moments of Truth (MoT)
Give your business and team instant control over what, when, and how you establish important client touchpoints.
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