The Stats You Need to Take Action
Here's what we know about your industry:
The average company in the IT VAR industry has a client base of:
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52% Predisposed customers
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32% Trusted Advisors
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3% Antagonistic relationships
If we combine Antagonistic and Transactional clients, IT companies are "at risk" to lose 51% of their clients to their competitors
Why that Matters
Take action using data on the insurance industry:
17%
Of wallet missing by not improving at-risk clients
20%
Shift in loyalty yields 2% increase in revenue
32%
Of businesses are considered Trusted Advisor relationships
Measure
DRIVE AWARENESS OF ISSUES IMPACTING GROWTH
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Identify the impact your organization’s strategies, initiatives, and processes have on client relationships
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pinpoint the experiences affecting their perception of you at a granular level
MEASURE ENGAGEMENT WITH ACCURACY
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Use our data insights from decades of field research in your industry
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Collect, measure and examine all facets of the customer journey with detailed accuracy.
Engage
IGNITE YOUR VOICE OF THE CUSTOMER (VOC) PROGRAMS
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identify trends, and clients positioned for referral, case studies, testimonials and more.