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What this walkthrough shows
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How signals become alerts before they become problems
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How agents convert feedback into actions, not reports
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How managers coach earlier with clearer decision options
Before...
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Health shows up late, in averages
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“Busy” sounds like fine
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QBRs are backward-looking
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Coaching happens after escalation
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Playbooks are generic
After
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Health is buyer-level and continuous
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Silence and drift become signals
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QBRs include forward risk and opportunity
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Coaching happens before outcomes lock in
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Actions are tailored to the account’s reality

A team of agents, each with a job

Humans stay accountable
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Agents recommend and prepare,
they do not own the relationship -
Decisions are made with context and values, not scores alone
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Autonomy is configurable...
recommend, act within guardrails, escalate
Why teams trust this approach
Built for strategic accounts where buyer-level variation matters
Designed to drive action, not just measurement
Works alongside existing workflows, not outside them
Grounded in real client feedback and account operations

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