At Encompass-CX, we’re offering a scalable B2B customer experience management application that collects, measures and analyzes all the touchpoints in a clients lifecycle to determine customer health. By measuring these touchpoints we provide clarity into your accounts, products, and services making it easier for you to go beyond satisfaction and power a differentiated client experience.
GAIN REAL - TIME VISIBILITY
Gain clarity into customer data with our cloud-based dashboard and allow visibility to those who need it.
GROW YOUR BUSINESS
Increase revenue, identify cross-sell opportunities, reduce churn and turn at-risk clients into your best customers.
CREATE HAPPIER CUSTOMERS
Ensure the perception of your product and service exceeds your customers’ expectations.
How It Works
Measuring the client experience is an extremely powerful tool for growth in any organization – if it is measured correctly, analyzed accurately, and delivered to those who can do something about it.
Encompass-CX gathers post-sale data points, service metrics, support tickets, onboarding assessments, and email exchanges in order to provide clarity into a company’s account.
By distributing the customer data to product and service teams, it's easier for businesses to achieve real-time visibility into revenue, renewals and retention.