CX Solutions 
That Drive Results

THE #1 CUSTOMER EXPERIENCE MANAGEMENT APPLICATION FOR B2B

At Encompass-CX, we’re offering a scalable B2B customer experience management application that collects, measures and analyzes all the touchpoints in a clients lifecycle to determine customer health. By measuring these touchpoints we provide clarity into your accounts, products, and services making it easier for you to go beyond satisfaction and power a differentiated client experience.

GAIN REAL - TIME VISIBILITY

Gain clarity into customer data with our cloud-based dashboard and allow visibility to those who need it.

GROW YOUR BUSINESS

Increase revenue, identify cross-sell opportunities, reduce churn and turn at-risk clients into your best customers.

CREATE HAPPIER CUSTOMERS

Ensure the perception of your product and service exceeds your customers’ expectations.

 

How It Works

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Collects

Encompass-CX gathers post-sale data points, service metrics, support tickets, onboarding assessments, and email exchanges in order to provide clarity into a company’s account.

Measures

Measuring the client experience is an extremely powerful tool for growth in any organization –  if it is measured correctly, analyzed accurately, and delivered to those who can do something about it.

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Distributes

By distributing the customer data to product and service teams, it's easier for businesses to achieve real-time visibility into revenue, renewals and retention.

 
Brad Rinklin, CMO EZE SOFTWARE GROUP

"Encompass-CX helped us expand our focus on the need for better tools to measure client feedback consistently and gather insights that would drive change across the organization"

 
 

Calculate Your Impact Now

Analyze how your customer loyalty and retention metrics are affecting your annual revenue 

Our Integrations

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524 Main St. Acton, MA 01720