CX Solutions 

That Drive Results

THE #1 CUSTOMER EXPERIENCE MANAGEMENT APPLICATION FOR B2B

At Encompass-CX, we’re offering a scalable B2B customer experience management application that collects, measures and analyzes all the touchpoints in a clients lifecycle to determine customer health. By measuring these touchpoints we provide clarity into your accounts, products, and services making it easier for you to go beyond satisfaction and power a differentiated client experience.

GAIN REAL - TIME VISIBILITY

Gain clarity into customer data with our cloud-based dashboard and allow visibility to those who need it.

GROW YOUR BUSINESS

Increase revenue, identify cross-sell opportunities, reduce churn and turn at-risk clients into your best customers.

CREATE HAPPIER CUSTOMERS

Ensure the perception of your product and service exceeds your customers’ expectations.

 

How It Works

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Collects

Encompass-CX gathers post-sale data points, service metrics, support tickets, onboarding assessments, and email exchanges in order to provide clarity into a company’s account.

Measures

Measuring the client experience is an extremely powerful tool for growth in any organization –  if it is measured correctly, analyzed accurately, and delivered to those who can do something about it.

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Distributes

By distributing the customer data to product and service teams, it's easier for businesses to achieve real-time visibility into revenue, renewals and retention.

 
Brad Rinklin, CMO EZE SOFTWARE GROUP

"Encompass-CX helped us expand our focus on the need for better tools to measure client feedback consistently and gather insights that would drive change across the organization"

 

Our Integrations

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Request a Demo

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524 Main St. Acton, MA 01720