Tom CatesMar 276 minRefine Your Sales Strategy: Leveraging Customer FeedbackThis refining process isn't merely a matter of change for change's sake; it should be driven foremost by feedback. Here's how to do that.
The CX Blog TeamMar 185 minIs NPS not working for your B2B? It's time for a new CXM toolPerhaps it's time to look beyond that dot in a statistical graph. Understand what your clients think of your business with a better CXM tool
Tom CatesMar 155 minWhat is Feedback Loop and How Can it Improve Customer Experience?Delivering outstanding customer experience is the goal of every business, so how can a feedback loop drive growth and revenue? Learn more!
Tom CatesMar 137 minEmotional Intelligence and How Your Team Can Leverage It for Client RelationsEmpowering and training account managers how to apply emotional intelligence (EQ) when handling client relations increases their credibility