The Customer Experience Blog

We are in the business of helping you connect your CX programs and practices (however you chose to refer to the work you're doing to make your customers successful), to revenue. Check out our blog to learn more and share your thoughts.

HOW CUSTOMER EXPERIENCE SURVEYS CAN IMPACT YOUR BUSINESS

Tom Cates

Jul 24, 2020
3 min

HOW CUSTOMER EXPERIENCE SURVEYS CAN IMPACT YOUR BUSINESS

How often do you receive requests to complete customer satisfaction surveys? Especially the type that poke into your consumer mind. It’s...

20 views0 comments

Why Measuring Client Experience is Important

Tom Cates

Jul 24, 2020
3 min

Why Measuring Client Experience is Important

How we Measure Customer Experience True customer loyalty is not a vague or intangible emotion. It is a definable and manageable motivator...

11 views0 comments

NPS IS NOT ENOUGH TO MEASURE TODAY’S CUSTOMER EXPERIENCE

Tom Cates

Jul 24, 2020
2 min

NPS IS NOT ENOUGH TO MEASURE TODAY’S CUSTOMER EXPERIENCE

How Do We Measure Customer Experience For twenty years, businesses have benefited from conducting surveys with clients and customers to...

24 views0 comments

The Customer Experience Blog

HOW CUSTOMER EXPERIENCE SURVEYS CAN IMPACT YOUR BUSINESS

Why Measuring Client Experience is Important

NPS IS NOT ENOUGH TO MEASURE TODAY’S CUSTOMER EXPERIENCE

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