Tom CatesApr 285 minHow Can Businesses Effectively Resolve Client Conflicts and Ensure Customer SatisfactionThe thing about conflict is that it can be a way to examine your relationship with your customers and understand where you might be lacking.
Tom CatesApr 163 minAnalyze Customer Feedback to Improve Your Advising StrategyHappy customers are the cornerstone of every successful business, and good advice is key to customer satisfaction. Here's how to analyze it.
Tom CatesMar 276 minRefine Your Sales Strategy: Leveraging Customer FeedbackThis refining process isn't merely a matter of change for change's sake; it should be driven foremost by feedback. Here's how to do that.
Tom CatesMar 256 minAccelerate into a Trusted Advisor Relationship with ClientsMany companies do great work. But the bigger Q is, what can you do to deliver this standard of great work that embodies your company values?