Tom Cates4 days ago3 minAnalyze Customer Feedback to Improve Your Advising StrategyHappy customers are the cornerstone of every successful business, and good advice is key to customer satisfaction. Here's how to analyze it.
The CX Blog TeamApr 33 min7 Strategies to Balance Profitability and Customer SatisfactionDo you find your company sacrificing one for the other? Here are strategies to help your business balance profitability and CX satisfaction.
Tom CatesMar 315 minWhat is Your Customer Retention Rate? Chances are, It Can Be ImprovedIf your company falls at 80% customer retention rates, chances are you can still improve it and you'll boost your revenue in doing so.
Tom CatesMar 2911 minProduct, Brand, or Sales Equity: What Should You Focus On?There are a lot of misconceptions about growth, here's how you can avoid these pitfalls and learn how to leverage equity in business.
