The CX Blog TeamApr 242 minWhy Empathy is a Needed Skill in Business NegotiationsEmpathy aids in building rapport between clients and advisors. Understand why it's now a crucial skill for Trusted Advisors here on our blog
The CX Blog TeamMar 185 minIs NPS not working for your B2B? It's time for a new CXM toolPerhaps it's time to look beyond that dot in a statistical graph. Understand what your clients think of your business with a better CXM tool
The CX Blog TeamMar 94 minCustomer Vs. Client: There are Differences and Here’s Why they MatterIdentifying a customer vs a client can get confusing. Semantics, right? So what's the difference and why should it matter to your business?
Tom CatesMar 64 min9 Ways Trusted Advisors Can Nurture B2B RelationshipsBuilding strong B2B relationships can boost sales and improve customer loyalty. Learn how you, as a Trusted Advisor, can nurture this.