Tom CatesApr 285 minHow Can Businesses Effectively Resolve Client Conflicts and Ensure Customer SatisfactionThe thing about conflict is that it can be a way to examine your relationship with your customers and understand where you might be lacking.
The CX Blog TeamMar 94 minCustomer Vs. Client: There are Differences and Here’s Why they MatterIdentifying a customer vs a client can get confusing. Semantics, right? So what's the difference and why should it matter to your business?
Tom CatesMar 64 min9 Ways Trusted Advisors Can Nurture B2B RelationshipsBuilding strong B2B relationships can boost sales and improve customer loyalty. Learn how you, as a Trusted Advisor, can nurture this.
Tom CatesFeb 203 minThe Impact of Personalization on Customer RetentionIt's generally cheaper to keep existing customers than to acquire new ones. Read more on how personalization impacts customer retention here